Player Protection

Responsible Gaming
at jajay9 — Play Smart

jajay9 believes that gambling should always be an enjoyable form of entertainment. We provide every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, controlled, and fun.

18+ Only
Deposit Limits
Self-Exclusion
Time-Out Tools
24/7 Support
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your jajay9 account. Limit reductions apply immediately. Increases go through a mandatory 72-hour review period to protect you from impulsive decisions.
Self-Exclusion
Choose to permanently exclude yourself from the jajay9 platform. Once activated, self-exclusion cannot be reversed for a minimum of six months. All marketing communications are stopped immediately upon request.
Cooling-Off Periods
Temporarily suspend your account for 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period your account is locked — no deposits, no bets, no casino game access until the period expires.
Session Time Reminders
Enable session duration alerts so jajay9 notifies you after a set period of continuous play — 30 minutes, 1 hour, or 2 hours. Time reminders help you stay aware of how long you have been playing and take regular breaks.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have configured, your account is automatically restricted from further betting activity until the limit period resets.
24/7 Support Access
Our dedicated responsible gaming support team is available around the clock every day of the year. If you feel gambling is no longer fun or is affecting your daily life, our agents are here to listen and help — no judgement, full confidentiality.
18+

Strictly for Adults Only

The jajay9 platform is open exclusively to players who are 18 years of age or older. Age verification is mandatory for all new accounts and for any withdrawal request above ৳5,000.

Our Age Verification Commitment

jajay9 enforces a strict 18+ policy across every aspect of our platform — casino games, sports betting, slots, and live dealer tables. We take underage gambling extremely seriously and have implemented multiple layers of age verification to ensure our platform remains exclusively for adults.

Every new account registration requires date-of-birth confirmation. Any account where we have reason to suspect the player is under the age of 18 will be suspended immediately pending full KYC identity verification. Any funds found to belong to an underage player will be refunded in full, and the account will be permanently closed.

Protecting Younger Family Members

If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. Always log out of your jajay9 account when you have finished your session, and never share your account credentials with anyone.

Zero Tolerance: Creating a jajay9 account on behalf of a minor, or knowingly allowing a minor to use your account, is a serious violation of our Terms & Conditions and may be reported to the relevant authorities.
Your Responsible Gaming Toolkit

jajay9 puts you in full control of your gambling experience. All tools below are available free of charge directly from your account settings panel.

Tool 01
Deposit Limit Control
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳). Changes that reduce your limit take effect instantly. Requests to increase a limit enter a 72-hour waiting period so you have time to reconsider.
Tool 02
Reality Check Alerts
Set an interval — anywhere from 15 minutes to 2 hours — and jajay9 will display a session summary pop-up showing exactly how long you have been playing, your net win/loss for the session, and an option to end your session immediately.
Tool 03
Time-Out / Cooling Off
Take a short break without permanently closing your account. Choose a break of 1 day, 1 week, 2 weeks, or 1 month. Your account is locked for the selected period and all promotional emails are paused. You cannot cancel a time-out once it is active.
Tool 04
Self-Exclusion
For a longer break, choose self-exclusion for 6 months, 1 year, 3 years, or permanently. Your account is closed, your balance is returned via your registered payment method (bKash, Nagad, or Rocket), and all contact from jajay9 stops immediately.
How to activate any tool: Log in to your jajay9 account → click your profile icon → select "Responsible Gaming" from the dropdown menu → choose the tool you want to activate. All tools are self-service and take effect without requiring staff approval (except limit increases, which have a 72-hour delay).
Recognising Problem Gambling

Gambling is a popular leisure activity enjoyed by millions of players in Bangladesh and around the world. For the overwhelming majority, it remains a fun and harmless pastime. However, for some individuals gambling can develop into a compulsive behaviour that causes financial hardship, stress, and relationship difficulties.

Recognising the early warning signs is the single most important step towards getting the help you need. jajay9 encourages all players to check in with themselves regularly and take the self-assessment questions on this page honestly.

If you answer "yes" to three or more of the self-assessment questions, we strongly encourage you to use our cooling-off or self-exclusion tools and reach out to our support team at [email protected] for confidential guidance.

Chasing Losses
Placing larger bets to try to recover money you have already lost is one of the most common indicators of problem gambling. Each bet should be based on entertainment value, not on recovering previous losses.
Concealing Gambling Activity
Hiding your gambling activity from family members, friends, or colleagues — lying about how much time or money you spend — is a significant red flag that your gambling may have moved beyond entertainment.
Gambling with Essential Money
Using money set aside for rent, groceries, bills, or family expenses to fund gambling is a serious warning sign. Gambling should only ever be done with discretionary entertainment money you can genuinely afford to lose.
Gambling to Escape Stress
Turning to gambling as a way to cope with anxiety, depression, boredom, or personal problems rather than for entertainment is a strong indicator that gambling has taken on an unhealthy role in your life.
Quick Self-Assessment

Answer these questions honestly. They are for your personal reflection only — your responses are not recorded by jajay9.

1
Do you find yourself spending more money on gambling than you originally intended when you sat down to play?
2
Have you ever borrowed money, sold personal belongings, or missed financial commitments in order to fund gambling?
3
Do you feel restless, irritable, or anxious when you try to cut back on or stop gambling?
4
Have you lied to family members, friends, or your employer about the amount of time or money you spend on gambling?
5
Do you find yourself gambling to escape from personal problems, stress at work, loneliness, or difficult emotions?
6
After losing money gambling, do you feel a strong urge to return as soon as possible to win it back?
7
Has gambling caused significant stress, arguments, or problems in your relationships with family or friends?
8
Have you tried to stop or reduce your gambling on your own but found yourself unable to do so?
If you answered "yes" to 3 or more questions above, it may be time to take a break. Contact our support team at [email protected] to activate a cooling-off period or self-exclusion, or simply use the Responsible Gaming tools in your account settings right now.
18+
Minimum Age to Play
24/7
Support Availability
72hr
Limit Increase Review Period
6mo
Minimum Self-Exclusion Duration
Tips for Healthy Gambling

Keeping gambling enjoyable is about maintaining balance and perspective. jajay9 recommends every player follow these practical guidelines to ensure their gaming remains a positive experience.

  • Set a budget before you start. Decide in advance the maximum amount in BDT you are willing to spend during a session and stick to it — regardless of whether you are winning or losing.
  • Treat gambling as entertainment, not income. View any money you place as the cost of entertainment, the same way you might pay for a cinema ticket. Never gamble with money you cannot afford to lose.
  • Take regular breaks. Step away from the screen every hour. Use jajay9's session reminder tool to prompt you automatically.
  • Do not gamble when emotional. Avoid playing when you are feeling stressed, upset, under the influence of alcohol, or making impulsive decisions. Clear-headed play is smarter play.
  • Balance gambling with other activities. Ensure gambling is just one of many leisure activities in your life. Maintain hobbies, social connections, and time with family.
  • Know the odds. All casino games and sports bets have a built-in house edge. Understanding that the house always has a long-term mathematical advantage helps you set realistic expectations.
  • Never chase losses. Accept losses as part of the game. Chasing losses with larger bets is the fastest route to financial harm.
Golden Rule: If it stops being fun, it is time to stop. Use jajay9's responsible gaming tools or contact our support team anytime.
Getting Help & Support

If you feel that gambling is negatively affecting your life or the lives of people close to you, reaching out for help is the right and courageous step. jajay9 is committed to supporting every player who needs assistance.

Contact jajay9 Support

Our responsible gaming team is available 24 hours a day, 7 days a week. Send an email to [email protected] with the subject line "Responsible Gaming Help" and one of our trained support agents will respond within 2 hours to discuss the options available to you, including immediate account restriction or self-exclusion.

What to Expect When You Reach Out

  • A private, non-judgmental conversation with a trained support agent.
  • Immediate access to all responsible gaming tools on your account.
  • Guidance on setting deposit limits, cooling-off periods, or self-exclusion.
  • Assistance with having your account closed and your balance returned if needed.
  • General information on problem gambling resources available in Bangladesh.

Talking to Family

Sometimes, speaking to a trusted family member or close friend is the easiest first step. People who care about you want to help, and sharing the burden of a gambling concern can provide immediate emotional relief and a clearer path forward.

Responsible Gaming Email: [email protected] — available around the clock, Bangladesh Standard Time (UTC+6). Please write "Responsible Gaming Help" in the subject line for priority handling.

Play Smart. Stay in Control.

jajay9 is here to make sure your gaming experience stays positive and within your comfort zone. Explore our games responsibly, review our FAQ for more answers, or contact our support team any time you need help.

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