This Privacy Policy explains how jajay9 collects, uses, stores, and protects your personal information when you use our online casino and sports betting platform. We are committed to safeguarding the privacy of every player on our platform.
jajay9 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who visit, register on, or otherwise interact with the jajay9 website located at https://jajay9.net (the "Site") and all associated services (the "Services"). This Privacy Policy describes in full how jajay9 collects, uses, stores, discloses, and safeguards your personal information in connection with your use of the Platform.
By registering a jajay9 account, making a deposit, placing a bet, participating in any game, or simply browsing the Site, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the jajay9 platform.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and jajay9. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall prevail.
jajay9 collects several categories of personal data depending on how you interact with the platform. The table below summarises the main categories of data we collect and examples within each category.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, city of residence (e.g., Dhaka, Chittagong) | Account management, support communications, security alerts |
| Financial Data | bKash/Nagad/Rocket account numbers, Visa/Mastercard last four digits, transaction amounts in BDT | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, operating system, browser type, session tokens | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet history, session duration, pages visited, feature interactions | Personalisation, responsible gaming monitoring, analytics |
| KYC Documents | Photo of government-issued ID, selfie for liveness check, proof of address | Regulatory compliance, identity verification |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support delivery, dispute resolution, quality assurance |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond document photos for KYC), or health information. If you voluntarily disclose such information in communications with our support team, it will be handled with the highest degree of confidentiality and used only to address your specific query.
The majority of personal data jajay9 holds is provided directly by you during the following interactions:
When you access and use the jajay9 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser type, referring URL, pages viewed, features used, and session timestamps. This data is collected without requiring any active input from you and begins from the moment you first access the Site.
jajay9 may receive personal data about you from the following third-party sources:
jajay9 uses the personal data it collects for the following purposes:
jajay9 processes your personal data on the following legal bases:
jajay9 does not sell your personal data. We share your data only in the following limited and controlled circumstances:
We share personal data with carefully selected third-party service providers who assist us in operating the jajay9 platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification providers, cloud infrastructure providers, customer support software vendors, and game delivery technology partners. All service providers are bound by data processing agreements requiring them to handle your data securely, use it only for the specified purpose, and not disclose it to any further parties.
To facilitate your gameplay, limited technical data (such as player session tokens and bet metadata) is shared with our certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the minimum data necessary to deliver their games and are prohibited from using player data for any independent purpose.
jajay9 may disclose personal data to competent legal authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or in response to a lawful request. In such cases, jajay9 will disclose only the minimum data required to satisfy the legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of jajay9's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
Some of jajay9's service providers operate data centres or support facilities located outside Bangladesh. Where your personal data is transferred internationally, jajay9 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required within Bangladesh. These safeguards include contractual data protection clauses, encryption in transit and at rest, and access controls limiting who can view your data.
By using the jajay9 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh where necessary for the delivery of our Services, subject always to the protections described in this Privacy Policy.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, operate more efficiently, and provide reporting information to site operators.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, CSRF protection | Session / up to 24 hours |
| Functional | Remembering your language preference, game display settings, and notification preferences | Up to 12 months |
| Analytics | Aggregated, anonymised data on page views, feature usage, and user flows to improve platform performance | Up to 13 months |
jajay9 does not use third-party advertising cookies or tracking pixels from advertising networks, social media platforms, or retargeting services. The cookies placed on your device when using jajay9 are exclusively first-party cookies operated by jajay9 itself.
You may control and manage cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your jajay9 account and using core platform features. Disabling functional or analytics cookies will not affect your ability to use the platform but may reduce the quality of your experience.
jajay9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
While jajay9 takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You also play a role in keeping your data safe — please use a strong, unique password for your jajay9 account and never share it with anyone.
jajay9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. The general retention periods we apply are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Financial Transaction Records | 7 years from transaction date | Anti-money laundering regulations, tax records |
| KYC Documents | Duration of account + 5 years after closure | Regulatory compliance, fraud prevention |
| Betting & Game History | Duration of account + 2 years after closure | Dispute resolution, responsible gaming analysis |
| Support Communications | 3 years from date of communication | Quality assurance, dispute resolution |
| Technical & Log Data | 90 days (rolling) | Security monitoring, fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
jajay9 respects your rights in relation to your personal data. Depending on applicable law, you may have the following rights:
To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 days. In certain cases, we may need to verify your identity before processing your request.
The jajay9 platform is strictly intended for adults aged 18 years and above. jajay9 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered on the jajay9 platform or that their personal data has been collected without parental consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The jajay9 platform may contain references to or integrations with third-party game providers, payment processors, and technology partners. While we take care to work only with reputable partners, jajay9 is not responsible for the privacy practices of any third-party service once you leave the jajay9 platform or interact directly with a third-party interface. We encourage you to review the privacy policies of any third-party services you interact with.
jajay9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address on file or by displaying a prominent notice on the jajay9 platform prior to the changes taking effect.
The updated Privacy Policy will become effective on the date stated in the revision notice. Your continued use of the jajay9 platform after that date constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must stop using the platform and request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jajay9 handles your personal data, please contact our Data Protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
This Privacy Policy was last reviewed and updated on 1 January 2026. The email address [email protected] is provided as plain text and is not a clickable link. Please copy it manually into your email client to get in touch.
Still have questions about how jajay9 protects your data? Our support team is available around the clock. You can also explore our FAQ, review the full Terms & Conditions, or head to the jajay9 Casino to start playing securely.